What are the main responsibilities of the One UMMS One ASK ambassador?
- Partner with leaders to actively encourage survey participation.
- Communicate the goals of the survey.
- Help colleagues access the survey and resources.
- Provide answers to Frequently Asked Questions.
- Address staff concerns.
Do ambassadors and managers have access to their teams’ responses?
Only Press Ganey has access to survey responses. Ambassadors are trusted and respected by coworkers and organization leaders who are advocates for and champions of the survey. Managers, who are responsible for building and delivering on action plans, will have access to state-of-the-art dashboards and tools on Press Ganey’s results website with links to action planning and resources that include best practices.
What percentage of employees are you hoping to complete the survey?
We encourage everyone to complete a survey so that we will have as many viewpoints as possible to understand where transformation is needed across the System. Our goal is 100% participation.
How will response rates and results be shared?
The One UMMS One ASK Steering Committee will share response rates after the survey closes. Results will be analyzed and summarized by Press Ganey, and then made available on the survey webpage at OneUMMS.org.
What should I tell an employee who doesn’t understand the importance of the survey?
Health care is personal. The only way to improve the care we provide to our patients and the experience we create for our employees is to hear from the people who carry out our mission across our System. Leaders are committed to listening to and acting on the results of this survey. All staff are key.
What tools are available to me as an ambassador?
We want to equip you with all the information you need to encourage participation from your coworkers. This includes message points, explainer videos, presentation templates, a detailed orientation and support for developing your own incentive programs at your unit level. These resources are available online at OneUMMS.org/oneask.
What has been done with results from past surveys?
Results and plans from past surveys vary by organization. Results and action plans from One UMMS One ASK will be developed with accountability at both the System level and at each member organization.
How frequently will UMMS conduct this comprehensive survey?
It is important to survey frequently enough to capture developments, and far enough apart for progress to be made. We expect to begin a frequency of every 18 to 24 months to conduct the One UMMS | One ASK survey.
Are team members paid to complete the survey during work hours?
All team members are encouraged to take the survey and will be provided time to do so while at work with manager approval. We estimate that it will take approximately 30 minutes to complete the survey. This means that UMMS is investing approximately $300,000 to ensure all team members’ voices are heard.