Morrison Healthcare is our new partner for Food and Nutritional Services at all UMMS hospitals. Follow updates about the transition here.
WHAT’S NEW
Online Catering Now Available
Use Catertrax to place your catering orders online. Click below to begin!
UMMS Badge Pay at Hospital Cafes
Employees across the System can now easily use their UMMS ID Badge to pay for items at the cafe in their hospital. Follow the instructions below to register your ID today.
Morrison Healthcare
Who we are
We all know that a meal can make a big difference in how someone feels. With that in mind, we know that the quality of our Food and Nutritional Services is critical to our team members’ and patients’ overall experience and is directly connected to the quality of our clinical care.
As part of UMMS’ commitment to creating exceptional care and healing opportunities, leaders across the System embarked on a strategic effort to create greater consistency in our Food and Nutritional Services. After a rigorous review process, UMMS selected Morrison Healthcare as our new partner to lead Food and Nutritional Services at all UMMS hospitals. The phased-in transition will begin May 1 and continue through July.
Morrison Healthcare brings 100 years of health care experience to our System and shares our commitment to increase team member engagement and improve patient satisfaction scores. The company serves more than 800 hospitals and health care systems across the country and will implement a retail strategy to help us meet our goals for patient and team member satisfaction and financial sustainability. You can learn more about Morrison Healthcare’s approach to food service in this video.
For our team members, this partnership presents a new and forward-looking model for managers and non-management team members who work in Food and Nutritional Services. All management team members will now be employed by Morrison; most non-management team members will continue to work for UMMS or will have the opportunity to join Morrison. Throughout the transition, we will work closely with Morrison to prevent interruptions in the care and important services we provide and to support all team members who are affected by this change.
The transition to Morrison will take place in phases over the next six months.
Meet the Teams
Click the location to learn more about the Morrison Healthcare teams:
Newsletters
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The Heart of the Hospital Visit
The food and foodservice patients receive translate to a highly rated patient experience. And that’s critical. The driving factors of good food, service and quality are equally influential to the patient and determine patient satisfaction scores. Morrison helps you improve those factors and drive your scores higher.
Morrison’s success rate in meeting or exceeding client expectations for patient satisfaction – criteria set by each client – is over 90%!
The Power of Food is amazing! See it for yourself, right here.
The Quality of Good Food
We make our foods using wholesome, fresh ingredients seasonally harvested in a socially responsible way—quality foods from scratch that are bursting with flavor and nutrition. We then provide nutritional balance with every single meal.
Healing and Wellness
Does superior foodservice really matter to the health of the patient? Yes! Combining clinical leadership, nutrition therapy and enhanced procedures yields amazing results: 56% reduction in overall complications and a 50% reduction in avoidable readmission. At Morrison, we promote healthy, knowledgeable food choices and an active lifestyle for your patients as a path to wellness even after their stay.
Our Mission and Vision
Our mission is to make it easy for our customers to make better choices and create personalized experiences that drive overall well-being, encourage a sense of community and simply do the right thing.
We enable our people to take ownership and work with partners that share our vision.
Wellness
We promote healthy, high-quality, knowledgeable food choices and an active lifestyle for your patients as a path to wellness that spans far beyond the hospital walls.
Sustainability
Our mission is to promote wellness by serving food that’s good for your patients… and for the planet we all live on.
Strategic Partnerships
Morrison has aligned with a host of companies and organizations that positively impacts millions of patients and thousands of our customers every single day.
Innovative Solutions
Morrison’s culture is uniquely geared to foster innovation for the food and people we serve, then to quickly transform those ideas into unrivaled programs and disciplines.
FAQ
What are the benefits of using a single partner for Food and Nutritional Services?
The main advantage of using a single partner for our Food and Nutritional Services is to achieve even greater consistency in quality, service and reporting at all UMMS locations. Partnering with Morrison will help us achieve several goals, including the ability to use technology to improve diet compliance, menu selection and reporting; standardize tracking and reporting across the System; and improve overall quality and financial outcomes. As we make this transition over the next six months, we look forward to sharing our progress toward these goals with you.
Who made this decision?
The decision to transition Food and Nutritional Services to one partner for all of UMMS was made in consultation with an Executive Steering Team comprised of leaders representing each of our hospitals. This team evaluated the current needs and opportunities for improved Food and Nutritional Services across the System, defined new measures of success and thoroughly vetted our vendor proposals. The decision to select a single partner for Food and Nutritional Services was in response to feedback from patients, team members and leadership from across the System and in an effort to streamline UMMS business processes.
What does this mean for team members in Food and Nutritional Services?
It is important for you to know that no team members are expected to lose their jobs as a result of this announcement. Management-level team members currently working for UMMS or another vendor will have the opportunity to transition to Morrison.
Will there be new, healthier, or different food options available to staff?
Yes. Morrison will leverage its culinary expertise to offer new menu items that use fresh, locally sourced ingredients. Morrison also plans to add new signage to “freshen up” food service areas open to the public and dining rooms at each location.
Our food service team works closely with our clinical teams to feed our patients. Will that relationship continue?
Absolutely. It is critical for Morrison team members to collaborate and build trust with the nurses and medical staff to ensure we are all working together to improve the care and wellbeing of patients.
What will change as a result of this partnership?
Morrison Healthcare is committed to excellence and quality in food service for all of UMMS. While the daily work of team members in Food and Nutritional Services will remain largely unchanged, we anticipate that Morrison may make some operational changes in the coming months as they identify opportunities to continue to improve Food and Nutritional Services across the System. Any changes will be mutually agreed upon by both UMMS leadership and Morrison management, and they will be communicated to all team members in advance.
Does this mean that all food at our hospitals will be run by this vendor? What about Subway and places like that?
Morrison will now oversee all Food and Nutritional Services at our hospitals with the exception of the following third-party vendors, who will continue to operate independently in the following locations.
UMMC Downtown Campus
Subway
Au Bon Pain
Great Cookie
Yoyo
UM SJMC
Subway
Coffee Kiosk
UMMC Midtown Campus
Coffee Shop
Mama Ilardo’s
UM Upper Chesapeake
Volunteer Coffee Kiosk
HMH – Nighttime Food Trucks
UM Cap Region
Noble Romans
UM BWMC
City Dock
Chick-fil-A
Food Trucks (California Tortilla)
Will I still get a team member discount at the cafeteria?
Employee discounts are determined by each facility, and we do not anticipate any immediate changes to team member discounts.
Who is Morrison Healthcare?
Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 800 hospitals and health care systems. Morrison uses the Power of Food (see video) to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 65 years and leverages culinary, nutrition, and operational expertise to provide consistency and transform the health care experience. Morrison has been recognized as one of Modern Healthcare’s Best Places to Work since 2012 and was named a Top 125 Training Organization by Training Magazine. Glassdoor also named Morrison a 2018 Best Places to Work. Morrison is a Compass One Healthcare operating division within Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 21,000 professional food service team members. For more information on Morrison, you can visit www.morrisonhealthcare.com.
Who we serve
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The Patients
At Morrison, we believe we play an important role in your mission to provide the highest quality and safest care to your patients. It’s a difficult time for them. We are committed to doing anything we can to make their stay better, and give them a sense of empowerment.
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The Guests & Staff
The demanding pace of today’s hospital makes the on-site dining experience more important and valuable than ever.
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Community
We are continuously and passionately committed to the health of our residents, communities and planet.
The patients we serve
Positive Impressions is both a way of doing business and a unique training program that ensures the very best impressions are made with every patient, every day. It creates a culture of caring for both team members and patients. This unique program has successfully increased patient satisfaction scores by providing a better experience for patients.
Clinical Nutrition
Nutritional services provide improved patient outcomes for healthcare organizations to advance patients across the continuum of care. Our Nutrition Care Model brings needed resources and tools to assist nutrition professionals to manage patients safely and reduce costs in the process:
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- Inpatient Malnutrition Payment Toolkit
- Outpatient Program Toolkit
- Nutrition Order Writing Toolkit
- Readmission Reduction Initiatives
Patient Safety
We understand safety is a top priority for your organization. Our safety program is designed to provide the safest environment for associates, patients and guests.
We also offer consulting for Centers for Medicare and Medicaid (CMS) services readiness. We assist hospitals that are at risk for insufficient safety protocols and CMS compliance. As a result of this experience, we have a consulting model that we use externally for hospitals that are in need and also internally to ensure hospitals we serve are prepared.
Patient Dining Program
Our patient dining program fits the unique needs of your patients, culture and nursing staff to help drive your patient satisfaction scores. At a time when patients lack a sense of control, with our program, they are able to regain some of that by making their own meal selections. It’s a difference they remember and appreciate. And it drives patient satisfaction scores.
Catering to You
Like a full-service restaurant, dining associates visit patients, take their menu orders and deliver their meals. With the help of our MyDining software, dining associates know which foods are appropriate for each patient based on their diet requirements and food allergens.
Dining On Call
Room service for your patients—with a phone call, they get the freshly prepared food they want when they want it. Having this option gives patients more control over their dining experience.
Guests & Staff
Transforming the Retail Dining Environment
The demanding pace of today’s hospitals makes the on-site dining experience more important and valuable than ever. Our mission is to transform the dining experience to offer a place to not only refuel the body, but also a haven that offers a brief escape from the high-stress environment while enjoying a great meal with family, friends, and co-workers.
Retail Experience
Our goal is to provide a great guest experience through retail excellence. Morrison Healthcare uses proven retail strategies to boost caregiver satisfaction, which include inviting and relaxing environments, outstanding menus, on-trend station graphics and décor, and year-round marketing support. Our programs are flexible and we will collaborate with you to ensure we share your vision.
Our innovative programs are modern and trendy with outstanding menu selections.
Catertrax Available for Online Ordering
Use Catertrax to order catering for your next meeting or other needs. Click HERE to learn how and to access the online order form for your member organization.
Community
Caring is the foundation of everything we do. Morrison understands that our impact reaches far beyond the walls of the hospitals, business, schools and universities we serve. When we begin a partnership, we want to explore how we also can have a larger impact on the community around us.
Compass in the Community
To address the needs of the communities in which we serve our parent company, Compass Group sponsors a program called Compass in The Community that serves to encourage and recognize our local managers who go above and beyond their account responsibilities to play a part in philanthropic community activities.
Our Compass in the Community program supports investment of resources in the communities where we live and work. Areas of focus include nutrition related health and welfare; fighting hunger and malnutrition; and supporting sustainable food systems. We recognize associates’ investment in their local communities by making a monetary donation to the organization of their choice through our Compass in the Community Awards program.
Fresh flavors and reimagined entrees are now available at the first three hospital cafes to transition food and nutritional services to Morrison Healthcare. These expanded menus rotate at entrée stations daily at UM SJMC, UM BWMC and UM Capital Region. The new offerings will be available at all System cafes in the coming months as Morrison continues its management transition.
The legend began in Buffalo, NY, in 1964 with a woman named Teressa Bellissimo. She served fried chicken wings tossed in hot sauce at the restaurant she shared with her husband, and the rest is history. Generally offered in hot, medium and mild sauces, Buffalo wings can be smoked, baked, sous vide, meatless or even just vegetables tossed in the desired sauce. Today, Americans consume more than 2 billion pounds of wings each year.
The Caribbean islands are a fun place to shed your stress and put your toes in the sand. Great food is a requisite for a fun-filled adventure, and the islands are sure to please. A melting pot of cuisines from a diverse range of countries combine to produce the ultimate exotic indulgence. From BBQ meats like barbacoa and jerk to staples like callaloo, red beans and rice, and shrimp creole, our new Caribbean station won’t lack in spices, heat, flavor or fun!
Cheese Louise was created to accommodate the growing trend of customizable cuisine and to indulge the culturally diverse palates of our guests. The Morrison Classic M1 Signature mac-and-cheese is all grown up with a new white cheddar cheese sauce, and our guests can now build their own signature mac-and-cheese flavor experiences with offerings like pulled pork, house-made sauces, garnishes, roasted vegetables and jalapeño cornbread.
In the past 20 years, Asian cuisine in the United States has evolved from classic combo dishes into truly authentic, regional and national flavor profiles and dishes. Southeast Asian, Mongolian, Thai and Spicy Szechuan are just a handful of the flavors that have gained popularity over the past decade.
Pasta is a remarkably uncomplicated food. It’s made from a dough of semolina, water and eggs. While opinions differ on the geographical origin of pasta—from China to Palestine Italy—one thing is certain: pasta is a staple of many cultures’ cuisines and remains one of the most popular items in our cafés. ¡Ciao!
Verde brings the tastes, flavors, and smells of authentic Latin street food into your café. Guests can choose from hot and spicy braised meats, citrus braised pork and chicken, and vegetarian entrée options alongside various regional rice dishes, refried and smashed beans, and fresh salsas, guacamoles, and sauces made from scratch daily.
Regional American BBQ is now available in the café! The Smokehouse features classic regional sauces from the Midwest to the Deep South, plus a new line of smoker-based Webtrition recipes in addition to classic low-and-slow variations on pork, brisket, ribs and chicken.
What is the story of your food? Is it the history of the people who made it, the farm where it was grown, or the methods used to cook it? If someone was to ask you what was your story of the perfect dish how would you describe each ingredient? Our story starts with clean, local and fresh ingredients, each hand-picked and cooked in a manner that best accents the desired flavor profile. Add to that ancient grains, global sauces, and lots of love, and you have Honest Bowl. Now that’s what we call the story of food.
Welcome to the Spud Shack, a kicked-up twist on the traditional baked potato bar offering smashed potatoes and an assortment of fresh and savory ingredients that are fired off in a blazing brick oven. Guests can build their own spuds or select from a medley of signature combinations. While guests wait for their fire-baked spud, they can peruse a seasonally inspired selection of toppings ranging from sweet to savory to create a mashed-up taste experience of their own.
Updated: 5/13/2021
Samuel M. Galvagno, DO