Last updated: March 21, 2022

The One UMMS Above & Beyond Volunteer Program matches UMMS Shared Services team members to volunteer roles within our entities. This innovative program was developed during the COVID-19 pandemic to meet the needs of our team members and patients. Because of its success and the positive feedback we received from volunteers and our member organizations, we will now be offering the program through the One UMMS Staffing Center throughout the year on specific dates that align with weeks of service.

Getting Started

Thank you for considering being a part of the One UMMS Above & Beyond Volunteer Program! Please find additional program details below, as well as links to sign up for available shifts. Please note: We will continue to load new dates/times/locations as they become available, so if you don’t see something that works for you today, please continue to check back!


Hear from team members who have gone Above and Beyond

I have volunteered at both BWMC and SJMC, and my feeling after those shifts is the true appreciation I have for how hard some of our colleagues at those locations are working, which is difficult to put into words. Seeing patient-facing colleagues work long hours with such positive mindsets reinforced that our UMMS values are not just words, but actions. It is rewarding to me to know that the tasks I completed while volunteering would help ease the load and provide some relief for the next shift.

Faith SmithApplication Data Analyst

  I was excited to volunteer to help those teams with severe staffing issues in some way. It was satisfying to see and feel the immediate impact of stocking a shelf or delivering a lab sample. UM BWMC was well prepared for volunteers. The team had laminated instructions, educators eager to guide us and were receptive to and thankful for our presence.

Volunteering was a great way for me as someone in a non-clinical role to gain deeper insight into the real challenges teams are facing and to get a sense of what it feels like to be there. It is a short (four-hour) shift, and I felt like I made a real difference.”

Dorsey DowlingUMMS Senior Performance Consultant

  I was asked to help on the 6 South unit at UM BWMC.  After being oriented to the unit, I stocked the supply closets, prepared unoccupied rooms for new patients, prepared cups of ice water for the nursing staff and took down their holiday trees. I found this a great experience because I was able to indirectly participate in the care of patients and I was able to shoulder some of the work that would otherwise have been passed to the nurses. I felt the staff’s appreciation of my presence and efforts.

Volunteering is a way for many of us in Corporate Shared Services to see a side of health care that you would not ordinarily be exposed to. Volunteering is a way to help your coworkers, support the mission, learn new things and grow as an individual. If you haven’t signed up yet, what are you waiting for? You will be rewarded. I liked it so much that I signed up again.”

Richie SteverUMMS VP of Real Estate and Property Management


If you have questions or need to cancel/reschedule your shift, please call the One UMMS Staffing Center at 667-233-5900 during normal business hours (daily, 6:00 a.m. – 8:00 p.m.). If you need to cancel/reschedule your shift after normal business hours, please reach out to the unit contact provided in your confirmation email.

You will be able to sign up for a shift via the scheduling link. All of our member hospitals have shifts that need to be filled.

Several non-clinical roles have been identified. You will be able to sign up for a shift using the scheduling link. Examples include:

  • Restocking supplies
  • Light housekeeping in patient rooms
  • Serving food to patients
  • Running errands

If you are paid by the hour and your manager gives you approval to spend some of your work time in a One UMMS role, you will be paid as you normally would. At this time, hourly team members should not volunteer for One UMMS shifts outside of their scheduled work hours. If you are salaried, you will not receive additional pay.

No. All clinical roles are filled separately through the One UMMS Staffing Center. We will not ask anyone to perform a role they are not qualified to fill.

These are non-clinical roles. As such, you will not be asked to participate in direct patient care but may be in proximity with patients (including those who are COVID-19+ or under investigation for COVID-19). Inpatient cases of COVID-19 have declined significantly; however, your safety is always our top priority. We will continue to follow the System’s infection prevention guidance in all facilities and will provide you with the appropriate personal protective equipment (PPE) to wear during your shift. We will also ensure you have the necessary infection prevention training so you are able to work safely in these spaces, just as we do with our clinical staff. You will not be required to do anything you are uncomfortable doing.

You will be provided with the necessary PPE based on your assignment and on UMMS’s recommended infection prevention measures in place at the time you volunteer. If you would like to have further discussion regarding your masking needs, please call us at 443-462-3982 or email prior to your shift. If you have questions or need a replacement mask while on site, please don’t hesitate to reach out to someone on your unit.

Please be sure to review all orientation materials before arriving on site. We cover PPE training and demonstrations during the one-hour eLearning module you are required to participate in before your first shift.

These details will vary by hospital and will be shared with you via confirmation email once you have signed up for your shift.  

Because you may not have badge access in the hospital where you’ve signed up to volunteer, you will be asked to sign into a Kronos clock via a “pin punch.” To do this, you will need your Badge Number. This is different from your Employee ID. If you’re not sure what your Badge Number is, please check with your manager. When you arrive on site for your shift, a hospital representative will show you how and where to clock in.

Thank You